Technical Requests

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As customer satisfaction and individual technical service is of the highest priority at Minerva Biolabs, we are always very eager to assist you in whatever way possible. Minerva Biolabs has an experienced team of knowledgeable scientists and experts who can support you solving your difficulties.

If this troubleshooting guide and the FAQ answers do not offer a solution to the difficulty you are facing, please do not hesitate to contact our applications support.

Please provide the following information with your inquiry or request:

1. Set Lot Number
2. PCR instrument used
3. Taq polymerase used
4. Description of the problem
5. Contact information